Please
note that due to legal restrictions, we are unable to accept bookings
from USA and Canadian residents.
what’s included?
All Car Hire 4 Less rental rates include:
| - |
Unlimited
mileage except Banff and Jasper in Canada and Australia and certain
car types worldwide. |
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Third party insurance. |
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Collision damage waiver liability. This covers you for damage to your hired
car in the event of an accident, except where negligence is proved. |
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Theft
waiver. |
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Airport
surcharges, with the exception of Israel. |
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Bail
bonds (where needed). |
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All local taxes
except Australia where taxes are paid locally by law. |
what’s not included?
| - |
Personal
accident insurance (PAI): this is probably covered in your holiday
insurance. It is an option, which you will be offered on collection
of the car. |
| - |
Additional
non-mandatory insurances. |
| - |
Insurance
exclusions - see the relevant insurance sections. |
| - |
Fuel:
a deposit is often payable for fuel and is usually refunded if the
car is returned with a full tank. Fuel policies vary. Please check
when you pick up your car. |
| - |
Garaging,
tolls, congestion charges, parking and traffic fines. |
| - |
Additional
drivers charges where applicable - please check online or with our
reservations department at the time of booking. These charges are
payable locally. |
| - |
Delivery
and collection of your car can be arranged during normal working hours.
There may be a charge for this. |
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Out
of hours charges. |
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Optional
extras. |
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One-way
rental charges where applicable. |
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Young
drivers charges where applicable. |
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Licence
fees in Barbados and Jersey. |
flight information
| - |
For
airport pick-ups, it is essential that Car Hire 4 Less be given the
correct flight number and arrival time, before departure. This can
be done either online or by phone. |
| - |
If
this is not available at the time of booking, please ensure that you
inform us of this at least 7 days prior to departure, either online
or by phone. No responsibility can be accepted or compensation allowed
for a failed rental due to the late provision of this information. |
drivers age
| - |
If
you are under 25 or over 65 years old please inform our reservations
staff at the time of booking. Age restrictions may apply in certain
destinations, and in some cases there may be a young drivers charge
payable locally. |
cancellation administration charge
| - |
Car Hire 4 Less levy a charge for cancellation of any booking you are unable
to honour prior to your collection date (see below). |
| - |
No
refunds will be given for rentals ended early, late collections, no
shows or cancellations made after the rental start date, even if cancellation
protection is taken. |
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All
cancellations must be made in writing, emailed to cancellations@holidayautos.co.uk
or faxed to 01276 688325 (and vouchers returned)
and will take effect from the date received by Car Hire 4 Less. |
| - |
Vouchers
must be returned as soon as possible and be received by us before the date
on which they could be used otherwise no refund of any pre-payment will
be made. |
cancellation charges
7 or more days before start date £15
6-3 days before start date 50%
2-0 days before start date 75%
cancellation protection insurance
| - |
For
just £5 per rental week, Car Hire 4 Less cancellation protection
insurance will protect you from any cancellation charges payable if
you are unable to honour your booking prior to the collection date.
Such insurance must be purchased at the time of booking. |
back
to to top
period of rental
| - |
The
duration of your rental starts and finishes according to the pick-up and
drop-off dates and times detailed on your voucher, the price of which will
be confirmed at time of booking and is calculated on the basis of 24-hour
units. If you wish to extend the rental period after collection
of the car, or if you return the car later than stated on your voucher,
you will be charged locally at the local daily rate, which may be higher
than our rates. No refunds are payable on cars returned early. |
best price guarantee
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If
you find a cheaper like for like pre-paid rental price offered by any other
independent UK car rental operator who sells car rental via a travel agent,
before or after booking but prior to departure, Car Hire 4 Less will best
endeavour to match that price. |
| - |
Rental
location (on or off airport) can affect the price, and best price
will not apply where Car Hire 4 Less’ price including an on-airport
pick-up is compared to a price with an off-airport pick-up. |
| - |
Car Hire 4 Less may need to verify the availability and conditions applicable
to the lower rate to ensure that an accurate comparison is being made.
This will be done immediately, you can choose to hold on the line
while this process is completed, or alternatively our reservations
agent will call you back. |
| - |
Best
price guarantee does not apply to promotional offers. |
special requests
| - |
Child
seats: these are mandatory in most countries and must be requested
at the time of booking. Although instructions will be provided you
will be required to fit the child seat yourself. For older children,
it is recommended that you take your own booster seats. If requested
and confirmed at least 7 days prior to departure these will be guaranteed. |
| - |
Roof racks and
ski racks: these are available in some locations and should be specially
requested at the time of booking. There is usually a charge for them
which is payable locally. No guarantee can be made regarding their
availability unless you book the 'ski max' (where available). |
amendment charges
| - |
Amendments
to a booking will be subject to a £5 amendment fee. |
delivery and collection/one-way rentals
| - |
Delivery
is normally to a local office, with a driver collecting you from your
accommodation to pick up the car. A charge for delivery and collection
payable locally may apply and will be advised on booking if applicable.
Delivery and collection charges are included if you book 'the max'
as part of your rental (where available). |
| - |
Collection
is normally at the airport or local office. |
| - |
In
some locations deliveries are available during normal working hours.
If you would like your car to be delivered, full address and delivery
time must be given at the time of booking. |
| - |
Delivery
and collection and one-way rentals must be booked by phone and do
not qualify for a web booking discount. |
out of hours charges
| - |
In
most locations flights will be met and cars supplied outside of normal
working hours. However, there may be an additional charge for this
service payable locally. This will be quoted when your flight timings
are given to us. In the event that a flight is delayed, causing the
car pick-up to fall outside normal working hours, the additional charge
will be made locally, where the out of hours service is available. |
| - |
Car Hire 4 Less can accept no further responsibility where there is no out of hours
facility available and it is therefore recommended that customers should
take independant travel insurance. |
driving licence
| - |
Drivers
must produce a full British driving licence held for at least one
year (or in some cases an international driving licence). Drivers
with a new style licence must have all sections with them. |
| - |
In
certain locations and for some car types, drivers must have held a
full licence for a minimum of 2 years. |
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It
is the driver’s responsibility to ensure that he/she has the appropriate
driving licence. |
| - |
Our
reservations agent must be informed of any endorsements on the driver’s
licence, as we may not be able to take your booking. |
| - |
No
refunds will be given for rentals rejected due to non-production of
a driving licence or non-disclosed endorsements. |
| - |
Faxed
or photocopied licences are not acceptable! |
rental documents
| - |
The rental voucher must be presented when picking up
your rental car. Car Hire 4 Less cannot be held responsible for rentals
rejected if a voucher is not presented. |
| - |
You should retain your rental documents and related receipts for
a minimum of 28 days after returning home. |
additional drivers
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Charges
often apply for additional drivers and are payable locally on pick-up. Car Hire 4 Less cannot be held responsible for any increase in charges. Please check
online or with our reservations department at the time of booking.
|
deposits
| - |
Deposits
vary by destination. |
| - |
All
customers will be required to leave a deposit to cover the insurance excess
and fuel. To do so, a valid credit card in the name of the lead driver,
must be produced upon collection of the car, as a form of deposit. |
| - |
Cash
deposits are rarely accepted. |
| - |
Where
a deposit for fuel is payable, it will usually be refunded if the car is
returned with a full tank. If the tank is not returned full, our local car
rental partner will charge for fuel at its prevailing rate. They may also
levy a refuelling charge. Please check the fuel policy when you pick up
your car. |
| - |
Deposits
against damage are required in some countries. A major credit card can be
used for this purpose. |
provision of cars
| - |
Our
local car rental partner can refuse to provide a car to any customer who
is, in their opinion, unfit to drive or does not meet eligibility requirements.
In such circumstances your contract with us will terminate immediately,
and we will have no further liability to you, and no refund will be due. |
number of passengers
| - |
Our
rental cars are insured for a maximum number of passengers. Car Hire 4 Less
cannot accept responsibility if the vehicle is not large enough to fit all
passengers and luggage on arrival if details were not supplied at the time
of booking. In the interest of safety this number must not be exceeded and
if exceeded the insurance will be invalidated. |
driving restrictions
| - |
Restrictions
are applicable when crossing country/state borders. Please consult our reservations
department at the time of booking as to whether border crossing is permitted
and what, if any, charges apply. |
insurance exclusions and damage excess refund product
| - |
You
will be required to leave a deposit to the value of any insurance excess,
which may be charged by our car rental partner, if the car is damaged during
the rental. If purchased at the time of booking, the Car Hire 4 Less damage
excess refund product will cover you for damage excess that you may be charged.
This damage excess can be reclaimed through Car Hire 4 Less, subject to our
terms and conditions, providing you complete an accident report form from
our car rental partner and then forward a copy of this to Car Hire 4 Less. |
| - |
The
damage excess refund product does not apply to prestige cars. |
| - |
It
does not cover damage to wheels, tyres, windows, the roof, the underside,
the interior of the car, towing charges or damage caused wilfully or recklessly.
You may therefore be liable for the cost of this damage. |
| - |
Insurance
cover is not provided for the contents of the car in the event of theft.
|
| - |
In
the event that keys are lost or damaged you will be liable for reasonable
costs for obtaining a replacement, and further costs if directly related
to the theft of the car. |
| - |
Insurance
does not include cover for taking four wheel drive vehicles 'off road' or
on un-tarmacked tracks. |
tax
| - |
All
taxes are included except those on any extras purchased locally. e.g. One-way
drop-off fees, child seats and additional drivers.
|
| - |
Car Hire 4 Less reserves the right to levy any government increases in local taxes
that may be introduced after the printing of these terms and conditions.
Any additional charges payable on arrival are subject to local taxes at
the prevailing rate in that country. |
car type/suitability
| - |
Car Hire 4 Less are unable to guarantee a particular make, model or fuel type of car.
The car shown on your voucher is for guidance only and may be substituted
for an alternative, similar or upgraded car (at no extra cost). |
| - |
If
you have booked a prestige car, the specific car booked is guaranteed. |
| - |
If
it becomes impossible to provide your booked car due to breakdown or an
accident, a similar or upgraded car will be provided. |
| - |
If
you are dissatisfied in any way with the standard of your booked car, you
must advise our local car rental partner immediately and Car Hire 4 Less in
writing within 28 days of your return. Failure to do so may result in any
claims not being accepted or settled by Car Hire 4 Less. |
mechanical difficulties/accidents
| - |
In
the event of any mechanical difficulties or accidents involving your car,
it is important that details are reported to our local car rental partner
within 24 hours. |
| - |
In
the event of an accident you must also complete an accident report form
by the end of the rental period. |
| - |
Local
police should also be notified in the case of accidents and a signed police
report obtained. |
| - |
Full
details of third parties should also be obtained. |
| - |
Our
local car rental partner must give authority to repair or replace a vehicle.
Their name and contact details are shown on your voucher and rental agreement. |
| - |
You
should retain copies of all rental documentation in the event an insurance
company is involved. |
| - |
Your insurance cover
may be invalidated if this procedure is not followed correctly and this
may prejudice any claim for compensation. |
| - |
A
check-in form must be signed on return of the vehicle. Failure to do so
may delay the investigation of disputes regarding damage excess charges.
|
complaints
| - |
Car Hire 4 Less aims to resolve complaints within 28 days of receipt. In doing so
a situation may arise where customers or travel agents receive a refund,
goodwill gesture and/or compensation payment of a duplicated nature, from
both Car Hire 4 Less and our local car rental partner. In such an event Car Hire 4 Less reserves the right to recover such duplicated payments at any time
within two calendar years of such an event. Some complaints may take longer
than 28 days owing to the nature of the issue and information provided.
Car Hire 4 Less can only consider complaints that reach them within 180 days
of the final day of rental to which the rental voucher refers. Actions against
Car Hire 4 Less are restricted to the laws that occur within the jurisdiction
of the United Kingdom courts. |
additional conditions applicable to the USA and Canada
third party top-up insurance
| - |
All
rentals in the USA and Canada include third party liability insurance, which
conforms to the statutory minimum required by each state but can be as low
as $5,000. |
| - |
Car Hire 4 Less prices include excess liability insurance (also known as supplementary
liability insurance (SLI) or extended protection (EP)). This offers third
party liability insurance above the minimum level of protection (see above)
and increases your third party protection to $1,000,000 in respect of any
claims made against you. |
| - |
EP
also provides coverage up to $100,000 ($40,000 in Texas). These benefits
are provided to the renter and any family member related by blood, marriage
or adoption, who, while occupying the rental car, sustained bodily injury
or death caused by a negligent uninsured/underinsured motorist. Please note
that certain car rental partners do not provide this cover. |
additional conditions for australia
mileage
| - |
All
rentals in metropolitan areas of Australia include unlimited mileage, except
minivans where rates include 200 kms per day. |
| - |
In
country areas, rates include 200 kms per day. |
| - |
In
remote areas, the rates include 100 kms per day. |
| - |
Excess
kilometres are charged at au $0.30 per km. |
deposits
| - |
A
security deposit of between au $275 and au $1100, depending on car type,
is statutory upon collection of the vehicle. Any major credit card in the
lead driver’s name is acceptable for this security deposit. |
the max includes:
| - |
A
full tank of fuel. |
| - |
An additional named
driver. |
| - |
No out of hours charges
for pick-ups or drop-offs at airport locations. |
| - |
Delivery and collection
where available at max locations within a 15km radius, and within office
hours. Not available in USA or Canada. |
| - |
One-way rentals - only
applicable for pick-ups/drop-offs within the same country. Not available
in USA/Canada. |
| - |
Cancellation
protection. |
| - |
Advance
registration: you will need to supply us with the named drivers’ details,
driving licence, date of birth, home address, contact address during rental,
passport number and place/date of issue. You can also advance register at
www.carhire4less.co.uk. This information must be received 7 days prior to
rental start date. |
ski max includes:
| - |
A
full tank of fuel |
| - |
Guaranteed
snow tyres or chains |
| - |
Guaranteed
ski rack. |
| - |
An
additional named driver. |
| - |
No
out of hours charges for pick-ups or drop-offs at airport locations. |
| - |
Cancellation
protection. |
| - |
Advance
registration (See ‘the max’ section for details). |
general conditions
| - |
All
bookings by our customers are subject to our terms and conditions. |
| - |
The customer acknowledges
that in making a booking with Car Hire 4 Less he/she does so only on the basis
of the material contained in our brochure, voucher, on our website or information
provided on the phone by its employees. |
| - |
Car Hire 4 Less acts
as a car rental broker and agent for various independent rental companies
in the countries in which it operates. Bookings made through Car Hire 4 Less
are subject to these terms and conditions. Please note that the rental of
the vehicle will be subject to the law of the country in which it is supplied
to you and for this reason you will be required to sign a rental contract
with the rental company which supplies the vehicle. You should satisfy yourself
that you understand (and agree) to its terms and conditions, as you will
be subject to, and must comply with these terms, and the local law. Please
click here
for further information. |
| - |
Car Hire 4 Less cannot
accept liability for any charges incurred on documentation signed for and
accepted locally. |
| - |
Car Hire 4 Less will
not be held responsible for anyone driving under the influence of alcohol/drugs,
causing wilful damage, off road driving or driving without due care and
attention. The customer will accept responsibility in respect of such claims.This
list is not exclusive. |
| - |
Cars and all offers,
including ‘the max’ and ‘ski max’ are subject to
availability. All information in these terms and conditions, including prices,
is correct at the time of publication - November 2003. |
| - |
All prices in the brochure apply at the time of printing (April 2003) but
we reserve the right to change any of these prices from time to time. Prices
can go up or down. Please check our website for all up-to-date prices and
services. Your local travel agent or Car Hire 4 Less reservations agent will
also be able to tell you the up to date price of your chosen car rental
and of any other service advertised in this brochure before confiming your
booking.
If you would like to study a further free copy of our Terms & Conditions
in larger print for easier reading, please telephone 01276 703738 or visit
our website on www.carhire4less.co.uk |
How a contract is formed with Car Hire 4 Less
| - |
The
way in which a contract is formed, for the purchase of car rental, is basically
the same whether you book over the phone or via our website. However you
choose to book, it is important to understand how and when a contract is
formed. |
| - |
The technical
steps required for a contract to be formed are as follows:
- When we quote prices over the telephone or place products on our website
we are inviting you to make an offer for their purchase. You
do not make this offer until you do so verbally or by pressing "Book
Now".
- You have made Car Hire 4 Less an offer to purchase the products once you
have either pressed "Book Now" or done so verbally. Car Hire 4 Less
will then accept this offer when it has both received full
payment and has sent you your confirmation voucher. Once done there is a
binding contract between you and Car Hire 4 Less for the product. |
| - |
Prior to
making your booking and if you are at all unsure of anything relating to
the arrangements being made or simply have a question that you would like
to ask, you can always use our help pages to find the answer, or you can
call one of our Customer Service staff, who will be happy to assist you. |
consequential loss
| - |
Car Hire 4 Less are responsible for losses you suffer as a result of Car Hire 4 Less breaking this agreement if the losses are a foreseeable consequence of Car Hire 4 Less breaking the agreement. Losses are foreseeable where they could be
contemplated by the both you and Car Hire 4 Less at the time our agreement
is formed. Car Hire 4 Less are not responsible for indirect losses which happen
as a side effect of the main loss or damage and which are not foreseeable
by you and Car Hire 4 Less (such as loss of profits or loss of opportunity).
|
force majeure
| - |
Car Hire 4 Less shall not be liable itself or vicariously through its local car rental
suppliers for either a failure to perform or delay in performing any of
its obligations under or pursuant to this booking, voucher, reservation,
rental or terms and conditions, if and in so far as performance is delayed
, hindered or prevented by force majeure, which expression shall mean any
event beyond the reasonable control of the party in question. In the event
that the force majeure persists for more than 14 consecutive days, Car Hire 4 Less may terminate and withdraw this booking, reservation or rental by
giving 14 days notice to the clients original billing address. |
our recommendation to you
| - |
As part of our continued commitment to quality customer service, we strongly recommend that, prior to signing our local car rental partners rental agreement, you ensure that the insurance details on this agreement match those insurance details on your Car Hire 4 Less car rental voucher. Any additional insurance purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility.
If in doubt please call customer support on 0871 472 5177.
Car Hire 4 Less is part of lastminute.com plc
Registered office:
holiday autos uk and ireland,
Victoria Gate,
Chobham Road,
Woking,
Surrey,
GU21 6JD
holiday autos uk & ireland
is registered in England and Wales no.3292373.
holiday autos may on occasion record telephone conversations for quality
assurance purposes.
|
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| |
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