| If your question is not answered below, then please go to our contact us page. | |
| Making a booking | |
| - | How old do I have to be to rent a car? |
| - | The standard age for car rental is 25 - 65 years. If you are aged between 21 - 25, or over 65 you may still be able to rent a car however an additional surcharge may be incurred. This surcharge is partly to cover additional insurance and is payable to the local car rental partner on collection of your car. If you want to find out what surcharges are payable for specific destinations then please call 0870 400 0069 and supply full details of where and when you wish to travel and what car you wish to rent. |
| - | Do I need an international driving licence? |
| - | Drivers must produce a full British driving licence held for at least one year (Or in some cases an international licence) please check at time of booking. |
| - | Can I rent a car if I don't have a credit card? Can I leave a cash or debit card deposit? |
| - | Some car rental partners will accept cash or travellers cheques deposits. Please ring our reservations department on 0870 400 0069 to check whether rental partners for your specific location offer this facility. |
| - | I have points on my license can I still hire a car? |
| - | his does not mean that you cannot hire a vehicle, but contact our reservations department on 0870 400 0069 to ensure that the supplier will accept a booking with endorsements. |
| - | What happens when the order is placed? |
| - | Once the order has been placed through the web site, the order is confirmed and you will receive confirmation e-mail shortly followed by your voucher. (You must take your confirmation e-mail and voucher to the car hire rental location and show it as proof of purchase). |
| - | Can I book and pay for a car on behalf of someone else? |
| - | It is possible to book and pay for a car on behalf of someone else, however the lead drivers' name must be that of the person who is to drive the vehicle. |
| - | What is a voucher and why do I need one? |
| - | Your car rental voucher is a document that the supplier of your rental vehicle requires as proof of pre-payment. It is imperative that this is taken with you. If you do not produce your voucher at time of collection the car rental partner may ask you to pay again or refuse the rental. |
| - | I have not received my e-mail voucher? |
| - | If you are yet to receive your car rental voucher, please email us via the "contact us" link. By providing your booking reference number, the lead driver's name, dates of collection and return and rental location, we will endeavor to send your voucher to you as quickly as possible. |
| - | Can my partner or friend drive the car? |
| - | Yes, however they must be registered as additional drivers at extra cost paid locally to the supplier. |
| - | I need to rent a child seat/ski chains. Will these be confirmed? |
| - | We are unable to guarantee extra requests but our customer service staff on receipt of your booking will confirm these. Payment should be made on collection of the car at the rental location. |
| - | Are makes and models guaranteed? |
| - | We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost). |
| - | How can I cancel my booking? |
| - | All cancellations must be made in writing (and vouchers returned). Notice of cancellation can be emailed to cancellations@holidayautos.co.uk, or faxed to 01276 688325. Please ensure you provide us with your booking reference number, the lead driver's name, dates of collection and return and the location of rental. |
| Collecting and dropping off | |
| - | Where do I pick up the car from? |
| - | The car can be picked up from the rental location stated at the top of your rental voucher, in some instances where pick-up is from an off airport location transport may be provided. |
| - | What documents must I take to the rental location? |
| - | On collection of your vehicle you must produce your confirmation email and voucher. The lead driver will also require a full British driving licence which has been held for at least one year (drivers with a new style licence must have all sections with them), as well as a valid credit card in their name to be used as a form of deposit. Certain car rental partners in the United Kingdom may also require two additional forms of identification i.e. two utility bills. Please note all additional drivers must also produce their driving licence. Further specific information regarding collection will appear on your car rental voucher. If any of the above are not produced the supplier may refuse the rental. |
| - | My flight arrives at 3am; will the car rental location be open? |
| - | In most locations flights will be met and cars supplied out of normal working hours. However, there may be an additional charge for this service payable locally. |
| - | Can I drop off the car at a different location? |
| - | One way rentals can now been booked online. In the search box on the home page of our website, you can enter a separate pick up and drop off location. Please note that local charges may be applicable and will be advised once you have selected the vehicle you require. Please contact our reservations department on 0870 400 0069 if you have any queries. |
| - | If I drop off the car early am I entitled to a refund? |
| - | Rental days are based on 24-hour units, commencing at the time of pick-up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate, which maybe higher than our rates. No refunds are payable on cars returned early. |
| - | What happens if I am late to pick up my car? |
| - | In the event that a flight is delayed for example, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available. |
| - | Can I take my hire car out of the country of rental? |
| - | At the booking stage of the online process (stage 3, after you have selected which car you wish to rent), there is a sub-heading of "important information". Under this section you can locate the "general restrictions" for your specific car rental partner. This section will include whether the rental vehicle can be taken into other countries and if any additional charges apply. Please note that unless you have requested a one-way rental (i.e. pick up in one location and return to another) you will be required to return the vehicle to the original rental location. |
| - | Can I have my car delivered and collected from my accommodation? |
| - | This service is only available from certain locations. An additional charge will normally be levied by the car rental partner, which is payable locally. Unfortunately this service is not available if booking online or via e-mail. Please call our Contact Centre on 0870 400 0069 for details of whether your destination has rental partners who offer this facility. |
| Payment enquiries | |
| - | What credit cards do we accept? |
| - | We accept Visa, Visa Debit, MasterCard, Solo, Switch, Amex, and Diners |
| - | When does my credit card get charged? |
| - | Your credit card will be charged for the full price of your rental as soon as it is confirmed. |
| - | How can I get a receipt for my booking? |
| - | If booking via our website you will be sent a confirmation receipt by email, if booking through our reservations department you will be sent a receipt confirming the price and rental of your vehicle |
| Post-rental Queries | |
| - | How do I make a complaint once my rental is over? |
| - | If you have now completed your rental and need some information, clarification on charges applied to your rental, or wish to make a complaint, you can contact our Customer Relations team by e-mail at customerrelations@holidayautos.co.uk. They will be happy to investigate and resolve any issues for you. If you do wish to contact Customer Relations, please note that: carhire4less act in partnership with internationally based car rental businesses, and may be required to refer to them in order to fully investigate the issues raised. We will aim to resolve your enquiry within a period of a working month, dependant on the conditions of the claim, the information received from all parties involved, (allowing for a recognised period of time for all parties to respond), and would therefore ask that you to be patient until these matters can be concluded and resolved. Once a complaint has been received, a member of the Customer Relations team will be in touch with you, either by phone, e-mail or letter to request any further information and documentation that we may require in order to resolve your enquiry effectively. With this in mind, and if you have not already done so, it would help us if you were able to forward copies of your rental agreement, any credit card statements relating to charges as well as any accident or damage reports, should this be relevant. Please note that all carhire4less systems use our booking reference as our prime form of identification. This is a 7 digit number normally beginning with either a 2, 3, 6 or an 8. It would be helpful and save time if you could ensure that this reference number, the surname of the lead driver and your post code are clearly visible on all documents sent to us. Should you wish to contact us in the meantime, please email us on customerrelations@holidayautos.co.uk |
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